1. What materials go into a Cathy London Bag?
Our Products are made of high quality PU Vegan leather. Brass/Metal Fitting, Buckles and Holders are Internally Lined with Strong Canvas make it Durable and Long Lasting. Every stress point on this bag is double-stitched and riveted or reinforced with hidden nylon strapping.
2. Where can I purchase your Bags?
At present, Our bags are only available at www.Cathyworld.com . We also have an Affiliate E- Stores at Amazon.in and Flipkart.com. We are also planning to open our offline stores in metro cities by late 2017. Subscribe to our emails or like us on Facebook for pop-up shop updates and the latest news.
1. Methods of Ordering?
You can order via our Secure website or write to us at Contact@Cathyworld.com
2. How do I know that my online purchase is secure?
We use SSL certificates and a PCI compliant gateway for our electronic commerce transactions. All transactions are 100% secured by Norton Anti Virus.
1. How long will my shipment take to get to me?
We try to ship all items within 24 hours of placing the order. We have partnered with Amazon Transport Service, Fedex and India Post to ensure timely delivery of all orders. Delivery times will vary, but generally you should expect to see your package arrive within 3 to 7 business days with our Free Standard Shipping.
2. What is the price for shipping?
Shipping is free on all orders.
3. What are the COD Charges?
COD Charges are free on all orders.
RETURNS / EXCHANGES
1. What is your return policy?
Our return policy is simple, we offer easy returns/exchanges on all orders.
All products must be returned within 7 days from the delivery date. However, product shall be unused and returned with all tags and packaging. In case of violation, return/exchange will be denied.
2. How do I make a return?
Upon receiving your order, if you are not satisfy with colour/quality or you just like to return it, you have 7 calendar days from delivery date to return the items. We will not accept any return made once this period has expired.
Before proceeding a return note that:
The product must be brand new & in an unworn condition. it shall be unused and returned with all brand tags and original packaging
The product must be returned in the same condition as it was sent.
Please initiate return by calling our customer care no +91 7011816171. You need to send the product to our warehouse using India Post only. Rs 100 will be refunded to you for return shipping as a store credit. Return address is :-
A S RETAIL,
3. How long does it take to process a return/exchange?
Our warehouse processes returns in the order they are received. Once the package is delivered, please allow up to 5 additional business days for your return or exchange to be processed. When a return or exchange is processed, you will be notified via email.
4. How long does it take for credit to appear back on my credit card?
Once the return is processed, it can take some credit card companies up to 5-7 business days to process the credit back to your account.